OpEx Africa FAQs

Find the answers to your questions below.

What are the registration fees?

The registration fee is $100 for all attendees. We are pleased to offer a 10% discount for groups of 10 or more. May offer: buy one ticket and get one free - this automatically applies when two people register.



What does the registration fee include?

The registration fee includes admission to the virtual conference, enabling you to login and access the conference sessions in real time. It also gives you access to the session recordings and resources post-event.



How do I register?

To register for the Conference, click here. If you are registering as a single attendee:

  • Complete your personal Information then click ‘next’
  • Select your fee then click ‘next’
  • Verify or edit your personal information and click ‘Continue’.
  • Review your order total and submit payment by credit card or select ‘send me an invoice’ to receive an invoice.
If you are registering a group:
  • Complete your personal Information then click ‘next’
  • Select your fee then click ‘next’
  • Scroll down to the bottom left and click ‘add group member’
  • Repeat the above process ii & iii for each group member
  • Verify or edit all your personal information and click ‘Continue’.
  • Review your order total and submit payment by credit card or select ‘send me an invoice’ to receive an invoice.
  • If you would like to add individuals to a group order retroactively, please reach out to Mary at mary.nyokabi@humentum.org for assistance.
  • If you are registering a group of more than 10 participants, please complete their details on the excel sheet found https://files.humentum.org/dl/VTcn584bAv and reach out to mary.nyokabi@humentum.org for assistance.



How can I pay the registration fee?

We accept payment via credit card, wire transfer, or cheque. Payment instructions can be found at the bottom of your invoice/order confirmation. If you do not receive an invoice after registering, please contact mary.nyokabi@humentum.org.



When is payment due?

Payment is due immediately. If payment is not received withing 48 hours after your enrolment, Humentum reserves the right to cancel your registration.



How do I take advantage of the group discount?

A 10% discount is offered for groups of 10 or more from the same organization and/or partners. If you are registering a group of 10 or more, complete their details on the excel sheet found https://files.humentum.org/dl/VTcn584bAv and send this information to mary.nyokabi@humentum.org.



Can I pay for only the sessions that I want to attend?

Sorry, but we do not offer the ability to purchase access to specific sessions. Registration gives you access to the entire event.



Do I need to register for a session in advance?

No. Once you have registered for the conference, there is no need to register or pre-register for individual sessions.



I registered online – now what?

You will receive an email confirming registration. If you provided an alternate billing contact on your registration, that email will receive a copy of your invoice for payment within 48 hours.



What if I must cancel my registration?

For cancellations on or before April 20th, we will issue a 75% refund of the amount of your registration fee.
For cancellations on or before May 18th, we will issue a 50% refund of the amount of your registration fee.
For cancellations from May 18th to May 31st, a 100% cancellation fee will apply. Substitutions are welcome – see below.



Can I send someone else in my place?

Substitutions are welcome at any time. Please send your request via e-mail to mary.nyokabi@humentum.org indicating the name of the original registrant and the name/contact information for the substitute attendee. Note that registrations cannot be shared (i.e., the registration cannot be split amongst multiple attendees).



Who can I contact if I need assistance with registration or have questions?

Please contact Mary Nyokabi or call (202) 688-1271.